Use cases

Stop searching. Start acting.

Lens at work on real documents, from research archives to supplier contracts.

Research

Decades of research, searchable in seconds

Vattensnack
Svenskt Vatten · SVU reports
1,200+ reportsAI
How is a stormwater basin dimensioned?Search
Lens answer

Dimensioning is based on return period and runoff coefficient; the storage volume is computed with the rational method.

SVU 2019-14p. 27SVU 2021-08p. 9
Challenge

The knowledge already existed. The problem was finding it. Svenskt Vatten manages over 1,200 SVU reports across some 50,000 pages. When a question came up in operations, it was hard to know which report held the answer, or whether the right material even existed.

Solution

Lens powers Vattensnack, a search service where users ask questions in natural language and get answers straight from the reports. Every answer links to the exact report and page. Users don't need to know where the answer is. It's enough to know what they want to find out.

Outcome

Questions that used to take hours of searching are now answered in seconds. Research that used to sit buried in a PDF archive becomes available in day-to-day work.

01

1,200+ reports searchable for 150+ users

02

Answers in seconds, always with a traceable source

03

New staff get direct access to the sector's collective knowledge

Consultation

Consultation responses in hours, not days

Consultation responses
Search the whole archive
318 documentsAI
What have we said before about stormwater fees?Search
Lens answer

We have favored differentiated fees tied to impervious surface, and advised against the flat rate.

Response M2024/0156p. 4Opinion 2022-09p. 11
Challenge

Every new consultation response has to reconcile with earlier positions, inquiries and decisions. The source material is often spread across hundreds of documents and several years of work. A lot of time goes into finding the right material. At the same time, there's a risk the organization contradicts a position it has already taken.

Solution

Lens searches the entire archive of consultation responses, opinions and decision material. The case worker can ask: “What have we said before about stormwater utility fees?” and gets a compiled answer with references to the exact document and page.

Outcome

The case worker surfaces the organization's earlier position in minutes and can start writing straight away. Consultation responses become faster, more consistent and easier to quality-assure.

01

Traceable sources back to the underlying material

02

Consistent positions over time

03

Less duplicated work, fewer contradictions

Support

Support cases without guesswork

Support assistant
Support · international markets
2,480 ticketsAI
How do we handle VAT when invoicing customers in Germany?Answer
Lens answer

For B2B sales to Germany you invoice without VAT under reverse charge, provided a valid VAT number.

Market guide DEp. 12Ticket #2231
Challenge

The question is new to the support agent, but the answer already exists somewhere in the organization's documents. It might be in a market guide, an internal procedure or an earlier support ticket. The problem is that only a handful of specialists know where, and they aren't always available.

Solution

Lens gathers documentation, market guides and past support answers into a shared knowledge base. Support asks the question in natural language and gets a ready draft answer with references to the right procedure and relevant tickets.

Outcome

Support answers in minutes instead of escalating and waiting. The user gets the right answer the first time, and knowledge about each market becomes available to the whole team, not just the specialists.

01

Market-specific answers without escalating

02

Cited to the procedure and the earlier ticket

03

The whole team reaches the specialists' knowledge

Legal

Hundreds of contracts became a searchable register

Supplier contracts
Frameworks & licenses
342 contractsAI
End date ↑
SupplierTypeEnd dateStatus
Cloudbase Hosting AB
Operations2026-05-30Expired
Meridian Licens AB
License2026-06-2813 days left
Nordpeak Support AB
Support2026-09-01Active
Stenvik Data AB
SaaS2027-01-20Active
Compiled by Lens
2 contracts have expired, 1 expires within 30 days. grounded in the contract archive
Challenge

Hundreds of supplier contracts, frameworks and licenses sat scattered across individual PDF files. Nobody could quickly answer which contracts were expiring, what terms applied, or what needed handling next.

Solution

Lens reads key fields out of every contract and builds a shared register with counterparty, contract type, end date and relevant terms. The register can be sorted, filtered and kept up to date as new contracts are added. Expired and soon-to-expire contracts are flagged automatically.

Outcome

What used to require manually going through every contract becomes a searchable, current overview. The team sees at once what needs handling, and no longer maintains yet another spreadsheet by hand.

01

A structured register of all contracts

02

Automatic flags for expiring contracts

03

No manual mapping in Excel

You have the documents.
Lens gives you the answers.

Book 30 minutes with our team. We show you Lens and find how your documents can create the most value.

Book demo
From 195 SEK per user per month. No surprises.
Lund, Sweden · backtick.se